2016 Hambassadors Kelly Amiss & Dee Campbell with the Chamber of Commerce
Smithfield & Isle of Wight Tourism recognizes the vital role our frontline employees in the tourism industry play in ensuring our visitors have a positive experience. The Hambassador Program offers these employees the opportunity to learn about local attractions in the town and county, their local tourism bureau and customer service tips. These employees - our Hambassadors - are then fully prepared to serve our visitors with quality customer service and offer them information on our local shops, restaurants, lodgers and attractions.
This program is offered to all who work in, contribute to, or support the tourism industry in Smithfield and Isle of Wight County including employees, employers, merchants, government employees, members of volunteer organizations, and interested citizens.
We encourage employers to pay their employees for the time spent on the program.
Register by contacting Connie Chapman (email@example.com, 757. 365.1644). Participants will be sent a Hambassador Card to keep track of their progress and turn in at the completion of the program.
Once all three steps are completed, Hambassadors will receive a letter of reference (for students) and a certificate of completion. Our Hambassadors will also be recognized at the Tourism Bureau’s annual National Tourism Month celebration in May.
Here is what one of our first participants had to say about the program:
"I find the program very valuable. Smithfield has visitors daily and to make them feel welcome it is important my employees know places to eat and things to see and do. The Smithfield Center has a constant stream of visitors attending meetings, weddings and other events and I never want to hear one of our staff say, “I don't know” when a visitor asks, “what is there to do here?”
Amy Novak, Director, Smithfield Center and Outdoor Venues
There are three steps to becoming a Hambassador. The process is easy – and fun!
Step One: Online Training
The first step in the process is to complete the online training program. This is not a test - you won’t be graded! Simply read through the course. There are 14 pages which should take about 30 minutes to complete. We hope you’ll find the information interesting and informative. We’re sure you’ll learn something new about Smithfield and Isle of Wight and why YOU are so vitally important to our local economy and tourism industry. If you lack access to a computer, you can use one at the public Library on James Street or we can provide a printed version of the online course. Completing the online course is a prerequisite for Steps 2 & 3. Be sure to email Connie to let her know that you have completed the online portion - as instructed on the final page of the training. We will contact you to arrange your familiarization tour.
If you have already registered to participate in the Hambassador Program, click here to begin your online customer service training.
The final two steps do not have to be done in any particular order.
Step Two: Visit Four Merchants
This step in the process is an important opportunity for you to experience Smithfield and Isle of Wight from the visitor’s point of view and see how easily you can influence other potential visitors.
Choose one restaurant, two shops and one lodger to visit (please do not choose the one where you work). The shopping, dining and lodging pages of our website (VisitSmithfield.com) lists the businesses frequented by our visitors. Afterwards, rate your experiences by answering the questions on the Hambassador Card. Please note! While we may pass on your comments on to the merchants, you will remain anonymous. No one will know who wrote the comments.
Finally, post a review about one of your four visits on either Yelp.com or TripAdvisor.com and record the post on your Hambassador Card. Doing so will give you a sense of how easy it is to influence others – positively or negatively – about travel experiences. Please contact us if you need assistance posting to travel sites.
Step Three: Enjoy a Fam Tour
What’s a fam tour? A “familiarization tour” is a guided tour of the wonderful attractions in our area. This tour is not taken to simply learn about our area. It offers our Hambassadors the opportunity to experience the attractions as a visitor would. Taking this tour will then make it much easier for you to speak knowledgeably about area sites to our visitors - from personal experience.
Participants will board the tourism van to visit such sites as the area’s two historic forts, St. Luke’s Church, the Isle of Wight County Museum, the Schoolhouse Museum, and more. Even if you have visited these sites before, you and your group will be given a personal guided tour of each attraction and the VIP treatment.
There is no set time or date for this tour. We will make the arrangements to suit your schedule. At the completion of the online training you will be asked to send Connie an email and include potential dates for your fam tour.
Once this final step is completed and the Hambassador Card has been filled out and completed, drop it off or email it to the Visitor Center to Connie’s attention.
Please consider signing up today! To begin the process of becoming a Hambassador, let your employer know you are interested, or contact Connie Chapman at the Tourism Bureau at 757.365.1644.